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Jenskates is located in Connecticut, USA. You may order online or stop by our retail location at Champions Skating Center in Cromwell, CT. Please check our hours before stopping by. Our website orders are mainly shipped from our warehouse in Cheshire, CT 06410. We do our best to keep our site up-to-date, but if you have a question about stock, size, colors, etc., please feel free to contact us. You may also use the comments box (presented during your order checkout process) for substitution notes or special instructions regarding the items you have ordered.

CURRENT SHIPPING SCHEDULE (EST):
Currently we are packing orders Monday - Friday.

 USPS Priority Mail & Express Mail:  Orders placed:  Ships:
 1 - 3 days depending on your location  Before 10:00 am Weekdays  Same/Next Day
     
 UPS/Fedex:  Orders placed:  Ships:
 1 - 7 days depending on your location  Before 10:00 am Weekdays  Same Day
 (See map below)    

*Assuming items are in stock at time of purchase.
**Schedule subject to change.
***Call 860-490-7827 or email us sales@jenskates.com if you are concerned about delivery times.


RETURNS:
You may return an item within 30 days of the ship date for a full refund of merchandise price. The item must be in its original condition, in packaging, and/or with the tags still attached. Sorry, shipping and handling cannot be refunded (unless it was our error). We are also unable to refund the shipping charges of "unclaimed" packages. Some items are not returnable, such as Bunga pads and opened tights packages due to the nature of the product. Don't forget to include an order number or copy of your packing slip with your return. Please see our returns page for more information.

IN-STORE PICKUP:
You may now order online and pickup at our retail location at Champions Skating Center in Cromwell, CT. You may select this option during your checkout.You must prepay online by credit card or PayPal for this option. We will email you an expected availability date. Most products are available for pickup within 1 week.

ORDERING:
The best way to order is through our website as to ensure accurate information, but if you would like to speak with us...

Phone: 860-490-7827
Many times we may answer emails before and after regular business hours.
Email: sales@jenskates.com

We apologize if we miss your call. Please leave us a message. We will return your call as soon as possible.

We pride ourselves on giving our customers the personal attention you need and deserve.

Thank you for visting our site!

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We stock thousands of items so you can get quick delivery!
 
All products on our site are in stock unless otherwise stated. For example, "Special Order" items are not stocked and take 1-3 weeks. If it does not say "special order" it is a stocked item.
In rare instances the inventory can be incorrect. We will contact you immediately if items are backordered and give you the option to have a refund or a short backorder.
 
We are currently shipping 5 days a week. Monday - Friday.