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If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Opened items such as gel padding and tights cannot be returned due to the personal nature of the product. Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. The original shipping and handling charges are not refundable unless we made an error. If you are making an exchange, there may be additional shipping fees. Most exchanges are free of charge, especially if it's a similar item, change of color or size, etc. Contact us if you would like a quote before making the exchange. Please mail your item packaged with a copy of your packing slip, using a traceable method (US post office delivery confirmation is sufficient and inexpensive).

Send to the address below:

Jenskates LLC - Returns
405 Industrial Ave
Cheshire, CT 06410
USA
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We stock thousands of items so you can get quick delivery!
 
All products on our site are in stock unless otherwise stated. For example, "Special Order" items are not stocked and take 1-3 weeks. If it does not say "special order" it is a stocked item.
In rare instances the inventory can be incorrect. We will contact you immediately if items are backordered and give you the option to have a refund or a short backorder.
 
We are currently shipping 5 days a week. Monday - Friday.